Frequently Asked Questions about Loggin In
-
For a username and password, please contact me at my e-mail account found on the school website.
Each student username and password has been tested on Internet Explorer, Mozilla Firefox and Apple Safari. On Windows,
I have tested random accounts on Vista and Windows 7. I would recommend
that you make sure you use the latest version of whatever web browser
you prefer and make sure your Windows undates are all current. All
this is to say that if you can't login, the problem is almost certainly
on your end. As professionals, I expect you to be able to work out
most problems on your own.
If you are having trouble loggin into your class webpage after being
assigned a username and password, please remember that they are case
sensitive. On some browser editions, you may need to retype your password.
It is possible you have some browser corruption. If your are using Internet
Explorer, you may have to flush the browser cache (Temporary Internet
Files). In Internet Explorer, go to Tools, then Internet Options and
then Delete Browser History. You may also want to set your cache to
a standard size like 8 to 64 Megabytes -- small cache for broadband
and big cache for dial-up.
For really serious cases of browser corruption, you may need to delete
the file: Documents and Settings/<username>/Local Settings/Temporary
Internet Files/Content.IE5/index.dat
This file can get bloated and corrupt. If you remove it, Windows will
re-build a nice, small, clean file on the next reboot or login. There
are no other side-effects to doing this, and there are privacy and performance
advantages to doing so.
However, the currently-logged in user cannot see his/her own Content
Internet Explorer directory or the index.dat file in it (because it
is in-use and hidden by Windows), so deleting it usually requires logging
in as an admin to clean up user files. On WinXP, the easiest way to
remove this file is to boot to DOS and delete it manually.
I recommend cleaining up this file at least once a year -- Just this
one step can often 'rejuvenate' a computer that seems to be booting
up more and more slowly as time passes.
If the above doesn't help (or you can't do it), then you may want to
consider downloading and running Ad-Aware and SpyBot Search & Destroy
malware removers (both free and reputable). You might have malware on
your machine.
If you continue to have problems after trying all of these fixes, you may email me and I will try to help you problem-solve. Please bear in mind that I am a lawyer, not a lab tech. I cannot troubleshoot your tech issues throughout the semster. I expect you to problem solve yourselves. I sometimes have upwards of 20 students per class and this semester I am teaching three classes. Troubleshooting every tech issue that pops up is simply impossible. When you contact me, please remember to include as much information as possible, including: your Browser type and version (e.g., Internet Explorer 8), your Operating System (e.g., Vista) as well as any fixes or attempts you have made to solve the problem. This will save time and increase the likelihood of my providing you with a solution to the problem. Most of the other questions generated by students in previous semesters about problems accessing this website's materials have been addressed.